Mrcoin1 Privacy Policy – Our Commitment to Protecting Your Personal Data

At mrcoin1, every member's privacy is our priority. This Privacy Policy document clearly explains how we collect, use, store, and protect your personal data when you use the mrcoin1 online Sports Betting and casino platform. Please read it carefully before registering.

Updated: 1 January 2026 Malay Language Version 256-bit SSL
Privacy Policy Contents
Data We Collect
How We Use Your Data
Third-Party Data Sharing
Cookie Policy
Your Rights as a Data Subject
Data Security & Storage
Marketing Communications

Mrcoin1's Six Pillars of Data Protection

This is the foundation of how mrcoin1 handles every piece of information you entrust to us.

Advanced-Level Encryption

All data transmitted between your device and mrcoin1's servers is encrypted using 256-bit SSL technology — the same security standard used by Malaysia's leading banking institutions.

Secure Data Storage

Your personal data is stored on servers protected by multi-layered firewalls, strict access controls, and round-the-clock security monitoring. Internal access is also restricted to staff who require it.

No Data Sales

Mrcoin1 has never and will never sell, rent, or trade members' personal data to any third party for commercial or marketing purposes without your explicit consent.

Minimal Collection

We only collect data that is strictly necessary for the platform to operate. There is no excessive data collection — every piece of information requested has a clear and legitimate purpose.

Legal Compliance

The mrcoin1 Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Your rights as a data subject are fully protected and respected by our platform.

You're in Control

You have the right to access, correct, delete, or restrict the processing of your personal data at any time. Submitting such a request is straightforward and can be done by emailing our team.

1

Introduction – mrcoin1's Privacy Commitment

Mrcoin1 (mrcoin1.best) takes the protection of personal data extremely seriously. As an online Sports Betting and casino platform serving hundreds of thousands of members across Malaysia, we understand that your trust is our most valuable asset — and that trust begins with how we handle your personal information.

This Privacy Policy explains in detail what data we collect from you, how it is used, who it may be shared with, how long we retain it, and what rights you have as an individual whose personal data we process. This Policy applies to all mrcoin1 platform users, including website visitors, prospective members, and registered members.

The mrcoin1 Privacy Policy is drafted in accordance with the provisions of the Personal Data Protection Act 2010 (PDPA) Malaysia. By using the mrcoin1 platform, you agree to the collection and processing of your personal data as described in this policy.

Note: If you are under 18 years of age, please stop using the mrcoin1 platform immediately. This platform is strictly for adults aged 18 and above.

2

Personal Data We Collect

Mrcoin1 collects your personal data through several channels — directly during registration, through your use of the platform, via financial transactions, and through automatic tracking technologies. The following are the categories of data we collect:

Data Category Sample Information How It Is Collected
Identity Data Full name, national identification number (MyKad), date of birth, gender Registration forms, KYC verification
Contact Information Malaysian phone number, email address Account registration
Financial Data Digital wallet account numbers (Touch 'n Go, GrabPay, DuitNow), deposit and withdrawal records Transaction processing
Technical Data IP address, browser type, operating system, device ID Automatically via cookies and system logs
Usage Data Game records, betting history, game preferences, session duration Automatically upon platform use
Communication Data Customer support conversation records, feedback, complaints Interactions with the support team

Mrcoin1 never ask for your full credit card number or bank account number directly. All payments are processed through encrypted third-party secure payment gateways. If someone claims to be a mrcoin1 representative and requests your credit card details, please contact us immediately as this may be a fraudulent attempt.

3

How mrcoin1 Uses Your Personal Data

Every piece of data we collect has a clear and legitimate purpose. mrcoin1 uses your personal data for the following purposes:

  • Account management – creating, verifying and managing your mrcoin1 account, including secure login and two-factor authentication.
  • Transaction processing – processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay and FPX (Maybank2u, CIMB Clicks), as well as processing your withdrawal requests.
  • Identity verification (KYC) – fulfils compliance requirements for verifying member identity and age in accordance with applicable laws.
  • Fraud prevention – identifying and preventing fraudulent activity, money laundering, account misuse, and other security threats.
  • Customer Support – responding to enquiries, resolving technical issues and handling complaints submitted via Live Chat or email.
  • Legal compliance – fulfilling the legal and regulatory obligations applicable to the operation of the mrcoin1 platform.
  • Platform improvement – analyses usage patterns in aggregate, anonymised form to improve platform performance, stability, and user experience.
  • Marketing communications – sending you information about bonuses, promotions, and new features, subject to your consent preferences.
  • Responsible Gaming – monitoring gameplay patterns to identify signs of problem gambling and providing appropriate assistance where needed.

Mrcoin1 does not use your personal data to make automated decisions that materially affect you without human involvement, except in cases of automated fraud detection that may temporarily suspend an account pending review by our security team.

4

Legal Basis for Data Processing

Under Malaysia's Personal Data Protection Act 2010 (PDPA), mrcoin1 processes your personal data on valid legal grounds. For each processing purpose, we rely on one of the following bases:

  • Consent – for marketing communications, you provide explicit consent during registration or through your account settings. You may withdraw this consent at any time.
  • Contract – processing required to carry out the agreement between you and mrcoin1, including the processing of deposits, withdrawals, and account management.
  • Legal obligation – processing required to comply with applicable Malaysian laws, including KYC requirements and anti-money laundering obligations.
  • Legitimate interests – processing required for mrcoin1's legitimate business interests, such as fraud prevention, system security and service improvement, provided these interests do not override your privacy rights.
5

Data Sharing With Third Parties

Mrcoin1 does not sell your personal data to any third party. However, in the course of operating the platform, we may share your personal data with the following limited categories of third parties, and only for the stated purposes:

  • Payment service providers – payment processors supporting Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX transactions receive the necessary transaction data to process your deposits and withdrawals.
  • Game providers – Pragmatic Play, Evolution Gaming, PG Soft, Habanero, Microgaming, and other game providers receive the technical data necessary to run games and verify results.
  • Identity verification services – third-party KYC service providers that assist us in verifying members' identities for compliance purposes.
  • Technology infrastructure providers – server operators, DDoS protection services and cybersecurity providers that enable the secure operation of the platform.
  • Legal authorities – in cases where disclosure is required by Malaysian law, a court order, or a legitimate law enforcement agency.

Contractual Guarantee: All third parties that receive mrcoin1 members' personal data are contractually obligated to protect that data to a standard equal to or higher than the protection we provide. They are not permitted to use the data for any purpose other than those specified.

6

Mrcoin1 Cookie Policy

Mrcoin1 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

  • Essential Cookies – required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled as the platform will not function properly without them.
  • Performance Cookies – collecting anonymised information on how users interact with the platform to help us identify errors, slow-loading pages and technical issues.
  • Functional Cookies – saving your preferences such as game choices, last-used betting limits, and display settings for your convenience.
  • Analytics Cookies – helping us understand aggregated, anonymised platform usage patterns for the purpose of continuous improvement.

You can manage and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the mrcoin1 platform. For guidance on managing cookies in popular browsers such as Chrome, Firefox, or Safari, please refer to your browser's documentation.

7

International Data Transfers

In some cases, your personal data may be processed or stored outside Malaysia — for example, by international game providers such as Pragmatic Play or Evolution Gaming, which operate across multiple countries. When such data transfers occur, mrcoin1 ensures that:

  • Data recipients outside Malaysia are contractually bound by data protection agreements that provide safeguards equivalent to or stricter than those required under Malaysia's PDPA.
  • Data transfers are carried out only when necessary to deliver the service you have requested (for example, to run casino games from a specific provider).
  • All data transfers are carried out securely using encrypted channels.

Your financial and identity data is stored primarily on servers located in the Asia region. mrcoin1 does not transfer sensitive financial data outside this region unless strictly necessary for transaction processing.

8

Data Retention Period

Mrcoin1 does not retain your personal data longer than necessary for the stated purposes. Retention periods vary depending on the type of data and its processing purpose:

  • Active account data – retained for the duration your account remains active, plus one additional year after account closure for support and dispute resolution purposes.
  • Financial transaction records – retained for seven years after the transaction date, in line with Malaysian accounting and tax legal requirements.
  • KYC records and identity verification documents – retained for five years after the business relationship ends, in line with anti-money laundering compliance requirements.
  • Customer support communication logs – retained for two years for quality control and dispute resolution purposes.
  • Technical data and system logs – retained for 90 days for security and technical troubleshooting purposes.
  • Marketing Data – retained until you withdraw your consent or request data deletion.

Once the applicable retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

9

Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal data processed by mrcoin1. Below are those rights and how to exercise them:

Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a readable format within 21 working days of receiving your request.

Right to Rectification

If any personal data we hold about you is inaccurate or out of date, you have the right to request a correction. Please contact our team with the correct information and we will update our records within a reasonable timeframe.

Right to Erasure

Under certain circumstances, you have the right to request the deletion of your personal data. However, this right may be limited where we have a legal obligation to retain such data, such as financial records required by law.

Right to Restriction of Processing

You have the right to request that we restrict how we process your personal data in certain circumstances — for example, if you dispute the accuracy of the data or object to its processing.

Right to Withdraw Consent

For processing that relies on your consent (such as marketing), you may withdraw that consent at any time via your account settings or by contacting us. Withdrawing consent does not affect the validity of any processing that took place prior to withdrawal.

To exercise any of the rights above, please contact the mrcoin1 data protection team at support@mrcoin1.best. We will take action within 21 working days of receiving your request. We may need to verify your identity before processing any requests relating to your personal data.

10

Data Security & Protection Measures

Mrcoin1 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

  • 256-bit SSL Encryption for all data transmitted between your browser and mrcoin1's servers.
  • Encryption of data at rest for sensitive data stored in our databases.
  • Role-based access control — mrcoin1 staff may only access the data needed to carry out their responsibilities.
  • 24/7 security monitoring including intrusion detection and automated alerts for suspicious activity.
  • Regular security audits by independent cybersecurity experts.
  • Incident response plan to address any data breaches swiftly and effectively.
  • Privacy awareness training for all staff who handle personal data.

While mrcoin1 implements robust security measures, no system is entirely infallible. You also play an important role in protecting your account by using a strong password, not sharing your login credentials, and promptly reporting any suspicious activity to us.

In the event of a data breach involving your personal data, mrcoin1 will notify you and the relevant authorities within the timeframe required by law, and will take immediate remedial action to minimise any impact on you.

11

Marketing Communications & Notifications

Mrcoin1 would like to share information about our latest promotions, exciting bonuses tied to Malaysian public holidays such as Hari Raya Aidilfitri, Deepavali and Chinese New Year, and new platform features. We will only do so with your consent.

You may choose to opt in or opt out of marketing communications from mrcoin1 during registration or at any time through the notification settings in your account. Your options include:

  • In-app or in-platform push notifications about new promotions and bonuses.
  • Marketing emails about special offers, tournaments, and competitions.
  • SMS messages about exclusive limited-time promotions.

Opting out of marketing communications will not affect your core services at mrcoin1. You will still receive transaction-related emails or messages such as deposit confirmations, withdrawal notifications and account security alerts, as these are essential service communications — not marketing.

12

Child Protection

The mrcoin1 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process the personal data of individuals under the age of 18.

If we discover that we have collected data from a minor without proper age verification, we will take immediate steps to delete that data and close the account in question. All fees paid will be refunded.

Parents and guardians are encouraged to monitor their children's online activities and make use of appropriate parental control software. If you believe someone under the age of 18 has registered on mrcoin1, please contact us immediately at support@mrcoin1.best.

13

Privacy Policy Amendments

Mrcoin1 reserves the right to update or amend this Privacy Policy from time to time in response to changes in legislation, technological developments, or changes in our business practices. The latest version of the Privacy Policy will always be available on this page with a clear update date.

For material amendments — that is, changes that significantly affect how we handle your personal data — mrcoin1 will notify you via an in-platform notification or to your registered email address at least 14 days before the changes take effect. Continued use of the platform after the effective date of any amendment will be considered your acceptance of the updated policy.

The latest update date of this Privacy Policy is 1 January 2026. Please check this page periodically to stay informed of how we handle your personal data.

14

Contact the mrcoin1 Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how mrcoin1 handles your personal data, please reach out to us through the channels below. We are committed to responding to all privacy-related enquiries within 3 business days.

Privacy Email
support@mrcoin1.best
Live Chat
Available 24/7 within the platform
Response Time
3 business days for privacy enquiries
Support Language
Bahasa Melayu & English

For more information about your rights and responsibilities on the mrcoin1 platform, please refer to Terms & Conditions and Responsible Gambling Guide us. Frequently asked questions can also be found on the Frequently Asked Questions (FAQ) us.

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*Terms & conditions apply. For individuals aged 18 and above only.

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